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The worst deaf person is the one who doesn't want to listen: The fear of complaints and the gold mine you ignore

The worst deaf person is the one who doesn't want to listen: The fear of complaints and the gold mine you ignore

The worst deaf person is the one who doesn't want to listen: The fear of complaints and the gold mine you ignoreFelipe Darrigrandi
Published on: 20/09/2025

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Beyond the Stars: Taking Your Customer's Voice from Echo to Action

Beyond the Stars: Taking Your Customer's Voice from Echo to Action

Beyond the Stars: Taking Your Customer's Voice from Echo to ActionFelipe Darrigrandi
Published on: 15/05/2025

A simple guide to start tracking customer satisfaction to put the voice of the customer at the center of company strategy

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